Appointments

When you register at the practice you will be given the name of your GP (doctor) who will be your usual GP. If you are unaware of who your usual GP is please ask one of our Care Navigators. When you ring to book a GP appointment, you will always be booked in to see your usual GP.

For routine appointments please contact the practice after 10am to be booked in with your usual doctor or other clinician.

Working within our current staffing capacity we are doing our best to ensure that you have access to additional appointments outside of our core hours. Therefore, GP appointments are now available during the evenings and at the weekend.

If you are unsure when booking your appointment of whether or not you need advice from a GP or a different health care professional, our Care Navigators are available to help direct you to the correct person. 

Ways to book

1. Download the NHS App
2. Request an appointment online
3. Use our online services
4. Telephone: 0117 959 8939

Urgent appointments are defined as those that cannot wait until your usual GP is available. Requests for urgent appointments will be placed on a list and triaged by a duty doctor. Please be aware that the duty doctor will not deal with any problem or issue that does not need to be dealt with on that day. They will refer those problems back to your usual GP or an alternative health care professional such as our pharmacist, care co-ordinator, First Contact Physio or Paramedic.

For urgent appointments please contact the practice on the day before 11am.

We offer both face-to-face and telephone consultations with our GPs. The decision regarding the type of GP appointment offered is patient led. When booking your GP appointment, we ask that you specify whether you would like a telephone or face to face GP appointment.

If you would like a chaperone to be present during any part of your consultation including intimate examinations, then please inform your doctor. In the event of the practice being unable to provide a chaperone at that time, you will be given the option of re-booking your examination for a subsequent date.

Please view our chaperone policy

You must give your employer a doctor's 'fit note' (sometimes called a 'sick note') if you've been ill for more than 7 days in a row and have taken sick leave. This includes non-working days, such as weekends and bank holidays.

Visit our Sickness Certificates page

Information and advice for travelling abroad.

Visit our Travel Information page

Home visits are at the discretion of the doctor. If you are too ill to be brought to the surgery or if you are housebound, please phone and leave a message, before 11am.

The Doctor will then ring you as soon as possible to discuss your request. Occasionally, the doctor may feel it is more appropriate for a member of the community nursing team to attend. They will always discuss this with you first.

The practice is open on the 2nd Saturday of each month and one evening each week.

The Practice offers extended hours appointments beyond our own already wide choice of appointment times. These additional appointments are available only to those patients who have difficulty accessing routine care with their own Doctor within the usual hours advertised. These will be available with your own usual Doctor on a weekly basis as well as additional nurse and HCA appointments.